Khushi Agarwal

Reversed a 5-month decline in user satisfaction by revamping the core AI decision-making engine, achieving a 10% increase in user satisfaction score after diagnosing over 700 AI misinterpretation issues via RCA.

Optimized user engagement and retention by analyzing 25K+ monthly usage events, resolving high-priority issues to reduce technical debt by 14% in 3 months, and implementing error-monitoring systems that increased customer retention by 15%.

Spearheaded the development of a GPT-based Autofill feature, leading discovery, user research, and roadmap planning; delivered 20% feature adoption, 10% MAU growth, and 15% productivity gain within 3 months of launch.

Successfully launched an AI-powered PowerPoint Add-In, defining scope, KPIs, and OKRs, and leading Agile sprints and end-to-end QA; boosted acquisition by 10% and engagement by 30% through a robust GTM strategy.

Developed a KYB (Know Your Business) verification module, a credential validating tool, reducing fraud by 30%.

Analyzed the onboarding funnel for 50 sessions/day, identifying 15% churn due to long flows, and proposing redesigns to enhance user experience.

Proposed integrations with e-commerce players to drive a 20% increase in onboarding rate and achieve a 4% revenue lift.